Frequently Asked Questions

A: Experience the benefits of shopping straight from the source with our exclusive range of untouched products straight from the looms. Unlike products in showrooms, which may have been handled, and potentially tried on by other customers, our products are fresh and have never been previously displayed. By purchasing from us, you can be assured that you are getting the best price without any added costs and middlemen. You can trust us to be the authentic and reliable source of Pochampally products, with fair prices and personalized customer service. With Pochampally.com, you can be sure that you're getting genuine products directly from the weavers.

A: It is possible that the colors of the products may vary slightly from what is shown on the website. This can be due to a variety of factors, including differences in computer and mobile device screens, lighting conditions when the products were photographed, and variations in dyeing processes.   Additionally, the differences in screen settings and resolutions.  Despite these variables, we do our best to accurately depict the colors of our products through images.

Handmade products can sometimes have slight variations in color, texture, and other characteristics, which adds to their uniqueness and charm.  If you have any specific concerns about the colors of the products you are interested in, it is always a good idea to confirm with us directly to ask for additional information or clarification.

A: Spun silk is more expensive than other types of silk yarns because of the process and materials used to produce it. Spun silk is made by spinning together short lengths of silk fibers, which requires more labor and materials compared to producing silk filament yarns.

The process of spinning silk fibers into yarn is done by hand, and it requires skilled labor and specialized equipment. Additionally, the raw materials used to produce spun silk, which are the short silk fibers, are also more expensive than the longer silk fibers used for filament yarns.

Another reason that spun silk is more expensive than other types of silk yarns is that it is a luxury product that is associated with high-quality, luxury fabrics. Spun silk is often used to make high-end clothing, home furnishings, and accessories, which are typically more expensive than more common fabrics.

Finally, as spun silk is considered less consumemd, therefore manufacturers tend to charge a premium for spun silk products.

A: Here are the steps on how to use a Gift certificate or promo code when making a purchase:

1. Add the items you wish to purchase to your shopping cart.
2. Go to your shopping cart and review the items in it.
3. Look for a box that says "Gift certificate or promo code."
4. Enter the code into the box and click "Apply."
5. If the code is valid, the discount should now be applied to your purchase and the new total should be reflected on the screen.
6. continue with the checkout process to complete your purchase.

Note: Some coupon codes may have certain terms and conditions of use, such as expiration date, minimum purchase amount or specific products exclusions. Be sure to read the conditions and check if the code is still valid and if it applies to the items in your cart before using it.

A: Your order will be shipped within two business days (excluding holidays and weekends). For example, if you place your order on Monday, it will be shipped out on Tuesday or Wednesday. If there are any delays, we will update the order status and keep you informed.

If you need your order by a specific date for an occasion such as a birthday, please mention it in the customer notes section during checkout. We will do our best to accommodate your request and ensure timely delivery.

Once your order has been picked up by the courier service, the estimated delivery times are as follows:

• In Hyderabad: Next business day
• Rest of India: 2-3 business days (next day to metro cities)
• Rest of the world: 4-6 business days (a day sooner or later)

Please note that due to the ongoing COVID-19 situation, delivery times may be affected. We will update this information as soon as we can resume normal delivery times.

If you do not receive emails from us in your mailbox, please add "sridhar@pochampally.com" to your email address book or use any preferred method of whitelisting an email address. This will ensure that you receive our emails regarding your orders and tracking information. Due to the increasing problem of unsolicited and unwanted emails, email services have made their spam filters more stringent. However, these stricter guidelines can sometimes cause legitimate emails to be mistakenly filtered as spam. By adding an address to your whitelist, you can ensure that emails from that address will not be filtered as spam.

We appreciate your business and hope you enjoy your purchase! If you have any further questions or concerns, please don't hesitate to contact us.

A: Yes, we offer free shipping for all orders delivered within India. No minimum purchase amount is required.

Please note that some exclusions may apply, such as for large or heavy parcels, and deliveries to certain remote or rural areas may incur additional charges. For more information, please refer to our shipping policy on our website or contact our customer support.

A: Here are the steps on how to track your order:

1. Look for the Order ID in the confirmation email or text message you received after placing your order.
2. Go to the website look for a "Track My Order(s)", found in the My Account section.
3. Enter the Order ID or E-Mail in the designated field and click "Go".
4. You will be able to see the current status of your order and the estimated delivery date.

Alternatively, you can contact the customer support and provide them with your Order ID, and ask for an update on the status of your order.

Note: The tracking information may not be available immediately after you place your order and it may take some time for the information to update.

A: Yes, we offer a return or exchange policy for our customers. Our policy may vary depending on the item and the reason for the return. Please refer to our return and exchange policy on our website for more information on the specific terms and conditions.

You can contact our customer service team to initiate the return or exchange process and they will guide you through the process. They may ask you to provide a reason for the return, a proof of purchase (generally Order ID) and the item should be in its original condition and packaging.

In some cases, a restocking fee may apply or there may be certain items that are non-returnable or non-exchangeable. Please make sure to check our return and exchange policy before making a purchase.

A: Yes, it may be possible to cancel your order depending on the stage of processing and shipping. We recommend that you contact our customer service team as soon as possible to inquire about canceling your order. They will assist you and provide you with any further instructions.

Please note that once an order has been shipped, it may not be possible to cancel it. In that case, you will have to wait for the order to be delivered and then initiate a return or exchange.

Also, some items may be non-cancelable and non-refundable, please check our policy pages of return/exchange and terms and conditions of the purchase before making your order.

A: Yes. To make a bank transfer, please follow these instructions:

1. Select "Bank Transfer" as your payment option at checkout.
2. You will be provided with our bank account details, including the account number, IFSC code and account holder's name.
3. Log in to your online banking account or visit a nearby bank branch.
4. Initiate a fund transfer to our bank account using the provided details.
5. Please make sure to use the correct account number and IFSC code to avoid any errors.
6. Once the transfer is complete, please send the transaction ID or a screenshot of the transaction as a proof of payment to our customer service email or mobile number.
7. Your order will be processed after the payment is received and confirmed by our team.

Note: Please double check account details before initiating the transfer and ensure that the transferred amount is correct as per the order.

A: If you are concerned about potential customs charges, we recommend checking with your local customs office for more information about the policies in your country. You can also contact us and we will do our best to provide any additional information or assistance we can. Please note that as the recipient, you are fully responsible for any customs charges or taxes that may be applied to your order. If you refuse to pay the charges and the package is returned to us, we will refund you the cost of the products, but you will be responsible for paying the shipping costs and any other fees that may have been incurred. These charges are typically the responsibility of the recipient and are not included in the price of the products or the shipping fees, as we have no control over them and cannot predict what they may be.

But based on our long experience only in some rare situations, a package may become delayed and require assistance from the courier service to be released and delivered.

A: All financial transactions on our website are securely handled by the CCAvenue Secure Payments and PayPal Payment Gateway servers. These servers are renowned for their security measures and are trusted by many businesses for handling financial transactions. Our website meets industry standards for security, and any information you submit cannot be tampered with. We are confident that all financial transactions made on our website are safe and secure. If you have any additional concerns, please do not hesitate to contact us.

A: To place an order on the Pochampally website, follow these simple steps:

1. Browse the website and select the product you wish to purchase.
2. Click on the "Add to Cart" or "Buy Now" button to add the item to your shopping cart.
3. Review the items in your cart and ensure that you have the correct quantity and size of each item.
4. Click on the "Checkout" button to proceed to the payment page.
5. Enter your billing and shipping information, as well as any applicable discounts or promotion codes.
6. Select your preferred payment method and enter your payment details.
7. Review your order and confirm that all information is correct.
8. Click on the "Place Order" button to submit your order.

You should receive an order confirmation email shortly after placing your order. If you do not receive an email or have any issues while placing your order, you can contact the website's customer service for assistance.