FAQ - Frequently Asked Questions
Below are answers to the questions we are most often asked before and after purchase.
How Do I Place an Order?
- Browse products and choose your preferred item.
- Add the item to your cart.
- Review your cart and proceed to checkout.
- Enter billing and shipping details.
- Select your payment method and place the order.
- Once payment is confirmed, you will receive order and dispatch updates.
Can I Pay by Bank Transfer or Assisted Payment?
Yes. If you prefer an assisted payment method, you may place the order and coordinate payment with our team by phone. Processing begins after payment is confirmed.
- Payment Options:
- 6 Credit Cards
- 58+ Net Banking
- Unified Payments Interface (UPI)
- 97+ Debit Cards
- 13 Prepaid Instruments
- 15 Bank EMI
Will Product Colours Match the Website Exactly?
Because handloom textiles are photographed digitally and viewed on different screens, slight variation in colour can occur. Dye-lot variation, lighting, and the handmade nature of the product can also influence appearance.
How Do I Use a Promo/Coupon Code or Referral Code?
Enter the code in the cart or checkout before completing payment. The discount will apply if the code is valid and the order meets the applicable conditions.
When Will My Order Ship?
Most ready-stock orders are dispatched within about two business days, while stitched or customised orders may take longer. For full details, please see our Shipping Information page.
What Is Spun Silk and Why Is It Priced Differently?
Spun silk is made from shorter silk fibres and involves substantial processing and skill. Its texture, finish, and labour input often make it more premium than standard silk blends.
How Do I Track My Order?
Tracking details are shared by email after dispatch and can also be checked from your order history on the website. If you need assistance, you can always contact us with your order number.
Can I Return, Exchange, or Cancel an Item?
Returns and exchanges are handled according to our Returns Policy. Order cancellation may be possible before shipment, depending on the order stage. Please contact us as early as possible if you need help.
Will I Have to Pay Customs Duties or Import Taxes?
For international orders, any customs duty, VAT, or local import charge imposed by the destination country is the responsibility of the recipient unless clearly stated otherwise at checkout.
Is My Payment and Data Secure?
Payments are handled through secure payment partners such as CCAvenue and PayPal where applicable. We also use standard website security measures to protect sessions and customer data. Please review our Privacy Policy for more details.