FAQ Page
Below are answers to the questions we are most often asked before and after purchase.
Do You Sell Directly From Weavers?
Yes. Our store is built around direct sourcing from Pochampally and a close connection with the weaving community, helping us offer authentic products with more personal service and fewer intermediary layers.
Will Product Colours Match the Website Exactly?
Because handloom textiles are photographed digitally and viewed on different screens, slight variation in colour can occur. Dye-lot variation, lighting, and the handmade nature of the product can also influence appearance.
What Are the Standard Product Sizes?
- Sarees: approximately 45 inches in width and 5.5 metres in length. Products that include blouse fabric will mention it separately.
- Dupattas / chunnis: approximately 36 inches wide and 2.5 metres long.
- Dress materials: dupatta 36 inches x 2.5 metres, top 45 inches x 2.5 metres, bottom 45 inches x 2 metres.
- Lehenga materials: sizes can vary by design. Please contact us if you need exact measurements before ordering.
What Is Spun Silk and Why Is It Priced Differently?
Spun silk is made from shorter silk fibres and involves substantial processing and skill. Its texture, finish, and labour input often make it more premium than standard silk blends.
How Do I Use a Promo Code or Gift Certificate?
Enter the code in the cart or checkout before completing payment. The discount will apply if the code is valid and the order meets the applicable conditions.
When Will My Order Ship?
Most ready-stock orders are dispatched within about two business days, while stitched or customised orders may take longer. For full details, please see our Shipping Information page.
Do You Offer Free Shipping?
Shipping offers may vary by destination and order type. We may offer free shipping within India in eligible cases, but exclusions can apply for heavy parcels, remote destinations, or special handling orders.
How Do I Track My Order?
Tracking details are shared by email after dispatch and can also be checked from your order history on the website. If you need assistance, you can always contact us with your order number.
Can I Return, Exchange, or Cancel an Item?
Returns and exchanges are handled according to our Returns Policy. Order cancellation may be possible before shipment, depending on the order stage. Please contact us as early as possible if you need help.
Can I Pay by Bank Transfer or Assisted Payment?
Yes. If you prefer an assisted payment method, you may place the order and coordinate payment with our team by phone. Processing begins after payment is confirmed.
Will I Have to Pay Customs Duties or Import Taxes?
For international orders, any customs duty, VAT, or local import charge imposed by the destination country is the responsibility of the recipient unless clearly stated otherwise at checkout.
Is My Payment and Data Secure?
Payments are handled through secure payment partners such as CCAvenue and PayPal where applicable. We also use standard website security measures to protect sessions and customer data. Please review our Privacy Policy for more details.
How Do I Place an Order?
- Browse products and choose your preferred item.
- Add the item to your cart.
- Review your cart and proceed to checkout.
- Enter billing and shipping details.
- Select your payment method and place the order.
- Once payment is confirmed, you will receive order and dispatch updates.