FAQ

Q: Buy direct from the weavers!

A: Sarees are coming directly from the looms to you. They were never displayed to any other customer before you bought. Normally showroom stocks were kept on displaying to other customers before you have a chance to buy it. Making them go through a lot of wear & tear.

--- No wholesale-retail chain. No over heads. Right price!.

--- Buying satisfaction. We keep hearing from a lot of customers about their happiness for being able to help the magical pochampally weavers directly..

Q: Will the products come exactly in the colors shown on the website?

A: Almost. We are taking as much care as possible to represent the products as images. Out of the thousands of product images that were being taken.. we have noticed very rarely or nil difference between the image & the actual product. A lot of our customers are pleasantly surprised as they find the actual product more beautiful. Please allow us to say that there will be a little or no variation, like 0 - 10%.

Q: When will my order be shipped??

A: Every effort is made to ship your order within 24-48 hours of being placed on our store, except for holidays and weekends. This means that if, for example, your order is placed anytime on Monday, it will more than likely be shipped out on Tuesday, and for sure by Wednesday. If we find that this is not possible for some reason, we will notify you by email that there has been a delay. If you need your order in a hurry, call us before placing the order just to make sure everything is in place for us to rush it out.


After your order is put in to the courier service, products get delivered..

In Hyderabad, Sameday
Rest of India, 2-3 days (Next day to major cities)
Rest of the world, 4-6 business days

International shipments go through: aramex-logo-small.jpg?1439224895006

Shipments shipping across india go through :i India-local-couriers.jpg?1439225057361


If our emails are not reaching your mailbox: Please add "sridhar@pochampally.com" to your address book (or you can use any preferred method ofwhitelisting an email address) so that you can be sure of getting our mails of your orders with us and tracking info etc.,

Reason: With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam. To make sure you continue receiving our mailings, we suggest that you follow the instructions below and add us to your whitelist. A whitelist is a list of email addresses that you want to receive email from. Adding an address to your whitelist ensures that email from that address will not be filtered as spam.


Q: What are the product dimensions?

A: Silk, Spunsilk ; Cotton Sarees, All approximately as these vary a little from piece to piece)

Width :45 inches
Length: 5.5 mtrs ( + 75cm-80cm of blouse length for with blouse sarees)
Some sarees will be 5.4/5.6 mtrs in length while some, especially border silk sarees maybe 5.3 mtrs only (This is because the looms are purely handlooms & everything is manual from start to finish)

Dress materials:
Chunni(dupatta) : 36 inches – wide X 2.5 mtrs - length
Top : 45 inches- wide X 2.5 mtrs – length
Bottom : 45 inches – wide X 2 mtrs – length.

Q: Is there any kind of Import Duty / Vat / Custom Tax on receiving Products?

A: No, as per our long experience, you are not levied any other charges. Parcels are delivered to your door in courier mode. Very rarely a parcel gets stuck and the carrier will help clear it certainly, but the customs duty must be borne by the recipient as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Q: Is your online store safe?

A. Yes. First of all, we never store any of your credit card details on our server. All credit card processing happens on ICICI Payseal, Paywith Amazon and PayPal Payment Gateway servers (our payment gateways), and all details passed from our server to theirs are encrypted using world class SSL encryption technology. Our website is totally secure and that any information that you submit cannot be tampered with.

If you have further security concerns, please don't hesitate to contact us using the details on our contact page.


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