Frequently Asked Questions

Q: Buy direct from the weavers!

A: Products are coming directly from the looms to you. They were never displayed to any other customer before you bought. Normally showroom stocks were kept on displaying to other customers before you have a chance to buy it. Making them go through a lot of wear & tear.

  • No wholesale-retail chain. No overheads. Right price!.  (Some off the shelf websites are coming up imitating us. You get  Authentic products @ Right price & Friendly service  from Pochampally.com).
  • Buying satisfaction from a friendly reliable source.  Authentic products direct from the weaver!.
Q: Will the products come exactly in the colors shown on the website?

A: We take as much care as possible to represent the products as images. Out of the thousands of product images that were being taken, we have noticed very rarely or nil difference between the image & the actual product. A lot of our customers are pleasantly surprised as they find the actual product more beautiful. Please allow us to say that there may be like 5 - 10% variation which is unavoidable.

Q: When will my order be shipped??

A: Your order dispatches within 2 days, except for holidays and weekends. This means that if, for example, your order is placed sometime on Monday, it will be shipped out on Tuesday, or by Wednesday. Any kind of further delays are updated to order status to keep you informed.  If you need delivery by a date like an occasion, birthday etc.,  make a mention of it  in the customer notes box  during checkout.


After your parcel is picked up by courier service, products get delivered..

In Hyderabad        -  Next day
Rest of India         -  2-3 days (Next day to metro cities)
Rest of the world   -  4-6 business days (a day sooner or later)

Our shipping partners are:  Delhivery

 

Emails are not reaching your mailbox?  Please add "s r i d h a r @ pochampally.com" to your email address book (or you can use any preferred method of whitelisting an email address) so that you can be sure of getting our mails of your orders with us and tracking info etc.,

With unsolicited and unwanted email becoming a larger problem, email services have made their spam filters more stringent. Unfortunately, these tougher guidelines for filtering can cause legitimate emails to be mistaken as spam. A whitelist is a list of email addresses that you want to receive email from. Adding an address to your whitelist ensures that email from that address will not be filtered as spam. 

Q: Product dimensions 

Silk, Spunsilk, Cotton sarees:
Width : 45 inches
Length: 5.5 mtrs ( + 75cm-80cm of blouse length for with blouse sarees)

Chunni(dupatta) : 36 inches – width X 2.5 mtrs - length

Dress materials:
Chunni(dupatta) : 36 inches – width X 2.5 mtrs - length
Top : 45 inches- width X 2.5 mtrs – length
Bottom : 45 inches – width X 2 mtrs – length.

Q: Will there be any kind of Import Duty/Vat/Customs  on receiving Products?

A: No, as per our long experience, you are not levied any other charges. Parcels are delivered to your door in courier mode. Very rarely a parcel gets stuck and the carrier will help clear it certainly, but the customs duty must be borne by the recipient as we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Q: Is your Website secure?

A. Yes. First of all,  all creditcard/payment processing happens on CCAvenue Secure Payments and PayPal Payment Gateway servers, who are the best.  Order details are passed from our server to gateway server through secure channel.  Pochampally website is totally secure by industry standards, and any information you submit cannot be tampered with.

If you have further data security concerns, please don't hesitate to speak with us.

 

 

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