Returns Policy

Returns

Products can be returned for any reason below:
1. Product received by you is damaged in transit  OR  is defective due to our error.
2. Product received by you is of different color than you percieved it.
Note: We take utmost care to photograph our products as close to the product as we can, but  note that a 5-10% variation is unavoidable due to digital image processing margin.
(Any requests of return for reasons other than those cited above is purely at our discretion to accept. However, we would always be happy to help you).

We can not accept returns in the following cases:
1. Once fall & pico done or a custom blouse is stitched for you
2. Product not in its original condition or is used
3. Return requests after 7 days of delivery are not accepted
(Make sure to send us a return request email at support@pochampally.com, with your order number and the reason for return. You can dispatch the product after your return request is accepted.)

Return product should be sent to our Hyderabad Office : Attn: K.Sridhar, Flat: 102, Plot: 90, Omkarnagar, Sagar Road, L B Nagar, Hyderabad. PIN: 500074, Telangana, India. Ph: 9177977991.
Note: You should use a trackable shipping method and  if necessary insure the parcel in case of high value. You shall take the responsibility till it reaches us.
 
Refunds

Once your return is received, you recieve an email of acknowledgement. Shipping costs are non-refundable. Refunds are processed back in the payment method used for transaction.
You can also opt for any other product of your choice in exchange, if you so wish.  

Late or missing refunds:
We will mail you with refund transaction detail promptly.  Please be aware that your refunds might sometimes take more time to reflect in your account due to posting process/schedules by various Banks & Credit card companies.  We will be there always to work with you to resolve if such a situation arise. This is unlikely to happen though.

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