If you are not satisfied with your purchase of a product, please call +91-91 779 779 91 for a Returns approval request within 48 hrs of the receipt of the product. Made-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless Defective. If the item is returned in the original condition, we will exchange it or offer you a refund based on your original method of payment. The product must reach us back within 15 calendar days of the returns approval.
Please note that Pochampally.com does not permit the return of or offer refunds for the following products:
- Product that is customized (stitched to your specifications) unless defective - provided the return is made in original condition & within 15 calendar days of the return approval.
- Also, the responsibility of safe return is duely assumed by the customer.
We process refunds in full amount minus the shipping charges.