Privacy Policy Page
Last updated: 23 March 2026
1. Overview
At Pochampally.Com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices available to you.
This policy applies to all visitors and customers of our website.
2. Information We Collect
Information you provide directly:
- Account and order details — Name, email address, phone number, and shipping address when you place an order or create an account
- Payment information — Payment is processed securely through providers such as CCAvenue and, where applicable, PayPal. We do not store your full card details on our servers
- Communications — Any messages, enquiries, or feedback you send us via email, phone, or contact forms
- Order notes — Any special instructions you include with your order
Information collected automatically:
- Usage data — Pages visited, time spent, and browsing patterns through Google Analytics
- Technical data — IP address, browser type, device type, and operating system
- Session data — We use session cookies to maintain your shopping cart, login state, and preferences during your visit
3. How We Use Your Information
We use your personal information to:
- Fulfil orders — Process payment, arrange shipping, and send order confirmations and tracking updates
- Communicate with you — Respond to your enquiries, provide customer support, and send order-related notifications
- Improve our website — Analyse browsing patterns to enhance the shopping experience
- Prevent fraud — Detect and prevent fraudulent orders and unauthorised access
- Comply with law — Meet our legal and regulatory obligations
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Cookies and Tracking
Session cookies: Essential for the website to function. These maintain your shopping cart, login session, and CSRF protection. They expire when you close your browser or after a period of inactivity.
Google Analytics: We use Google Analytics to understand how visitors use our website. This collects anonymised data such as pages viewed, time on site, and general geographic location. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
We do not use advertising cookies or third-party tracking for ad targeting.
5. Data Sharing
We share your information only with:
- Payment processors (such as CCAvenue and PayPal, where applicable) to complete transactions securely
- Shipping partners (DTDC and others) to deliver your orders
- Analytics services (Google Analytics) for website usage insights
These third parties are bound by their own privacy policies and are only given the information necessary to perform their specific service.
6. Data Security
We take reasonable measures to protect your information:
- All data transmitted between your browser and our website is encrypted using HTTPS/TLS
- Payment processing is handled by PCI-DSS compliant third parties
- Access to customer data is restricted to authorised personnel only
- Sessions are protected with CSRF tokens and secure cookie settings
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
7. Data Retention
- Order data is retained for accounting, tax, and legal compliance purposes
- Session data expires automatically after a period of inactivity
- Account data is retained as long as you have an active account with us
If you wish to have your personal data removed, please contact us. We will anonymise your information across all order records while retaining the order itself for accounting purposes. Please note that once data is anonymised, it cannot be recovered.
8. Your Rights
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data (subject to legal retention requirements)
- Withdraw consent for any processing based on consent
To exercise any of these rights, please contact us using the details below.
9. Children's Privacy
Our website is not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We encourage you to review this page periodically. Continued use of our website after changes constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please reach out:
- Phone: +91-9177977991 / +91-9666453673
- Email: info@pochampally.com
- Address: D.No: 5-11, M G Road, Bhoodan Pochampally, Yadadri Bhuvanagiri Dt., Telangana 508284, India