Terms and Conditions Page
Last updated: 23 March 2026
1. Introduction
Welcome to Pochampally.Com. These Terms and Conditions govern your use of our website and the purchase of products from our store. By accessing or using this website, you agree to be bound by these terms. If you do not agree, please do not use this website.
Pochampally.Com is operated from Bhoodan Pochampally, Yadadri Bhuvanagiri Dt., Telangana, India. We have been serving customers since 1975 and online since 2006.
2. Products and Orders
All products listed on this website are authentic handloom ikat textiles sourced directly from Pochampally weavers. Product images are intended to represent the actual product; however, due to the handcrafted nature of our textiles, minor variations in colour, pattern, and texture are inherent and are not considered defects.
Order acceptance: Placing an order constitutes an offer to purchase. We reserve the right to decline or cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. Prices are subject to change without prior notice, but changes will not affect orders already confirmed.
Payment: We accept payments through CCAvenue, PayPal where applicable, and other payment methods displayed at checkout or confirmed directly by our team. Full payment is required before dispatch unless a separately confirmed payment arrangement applies.
3. Shipping and Delivery
We offer shipping within India and to select international destinations, subject to service availability. Estimated delivery timelines are indicative and not guaranteed. Please refer to our Shipping Information page for dispatch timelines and delivery guidance.
Risk of loss and title for items purchased pass to you upon delivery to the carrier.
4. Returns and Refunds
Our return and exchange policy is detailed on our Returns Policy page. Please review it before placing your order.
Products must be returned in their original, unused condition with all tags intact. Customised or stitched items (such as blouses with custom stitching) are non-returnable.
5. Intellectual Property
All content on this website, including text, images, logos, product photographs, and design elements, is the property of Pochampally.Com and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.
Product photographs are taken of actual handloom products and remain our intellectual property.
6. User Conduct
When using this website, you agree not to:
- Provide false or misleading information during checkout
- Interfere with the website's functionality or security
- Use automated tools to scrape, copy, or extract content
- Attempt to gain unauthorised access to any part of the website
We reserve the right to restrict access to the website for any user who violates these terms.
7. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using this website and placing orders, you consent to the collection, use, and storage of your information as described therein.
8. Disclaimer of Warranties
This website and all products are provided on an "as is" and "as available" basis. While we make every effort to ensure accurate product descriptions, imagery, and pricing, we do not warrant that the website will be uninterrupted, error-free, or free of harmful components.
Due to the handwoven nature of our products, we do not guarantee exact replication of patterns, colours, or dimensions as shown on screen. Monitor settings and lighting can affect how colours appear.
9. Limitation of Liability
To the maximum extent permitted by law, Pochampally.Com shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of this website or purchase of products.
Our total liability for any claim related to a product shall not exceed the amount you paid for that specific product, excluding shipping and handling charges.
10. Indemnification
You agree to indemnify and hold harmless Pochampally.Com, its owners, employees, and agents from any claims, damages, losses, or expenses arising from your use of this website, violation of these terms, or infringement of any third-party rights.
11. Force Majeure
We shall not be liable for any delay or failure to perform our obligations due to causes beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, pandemics, or disruptions to logistics and supply chains.
12. Governing Law and Jurisdiction
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana, India.
13. Changes to These Terms
We may update these Terms and Conditions from time to time. Continued use of this website after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
14. Contact Us
If you have any questions about these Terms and Conditions, please reach out:
- Phone: +91-9177977991 / +91-9666453673
- Email: info@pochampally.com
- Address: D.No: 5-11, M G Road, Bhoodan Pochampally, Yadadri Bhuvanagiri Dt., Telangana 508284, India